"Thank you for shopping with MorWall!
If you are not completely satisfied with the product you purchased, we are here to help!
- Our return policy is valid for 14 days. If 14 days have passed since you received the product, unfortunately, we cannot offer a return or exchange.
- To be eligible for a return, your product(s) must be unused and in the original packaging.
- You must send your product back to the address provided by us in its original packaging to be eligible for a return. Please do not return your purchase to the manufacturers.
For any questions regarding all return processes, please email us at firstname.lastname@example.org or call +90 507 043 62 26.
Order Changes and Cancellation:
- After purchase, we give you a 24-hour window during which you can make changes or cancel your order (discounted items are not eligible for cancellation). Beyond this time frame, your order has already been processed and prepared for shipment, so changes or cancellations cannot be made.
- If your order is damaged or contains missing items for any reason, we are happy to provide a replacement as soon as possible. Please contact our support team for Damaged/Missing Product Requests. When sending an email, please make sure to include "Damaged/Missing Product Request" in the subject line for prompt service.
- "My tracking information says it's delivered, but I haven't received it yet." If the delivery is confirmed with a specific date, time, and location by the postal service and courier, we are not responsible for lost items post-delivery confirmation.
- If our courier or postal service cannot confirm the delivery of the product, you must contact us and report this. We will then make arrangements to send you another one or initiate a refund ASAP.
If the package is delivered to the exact address provided by the recipient and any address discrepancy is due to an error on your part, we cannot be held responsible for this mistake. However, we always strive to take care of our customers and will collaborate with you to ensure you receive your product at a discounted price if the error is on your end! This is at the discretion of our customer support team, so please ensure you check your payment details during checkout. If you think you made an address error, CALL US IMMEDIATELY, so we can address this before processing the order.
Feel free to reach out to us at any time; we pride ourselves on providing the best customer service an online store can offer! We also take pride in our professionalism and quick response times with our 24/7/365 email support!
Refunds: Once we receive your product(s) in the specified condition and manner, we will process your refund promptly and inform you at that time. We initiate the refund to the same payment method you used to complete the purchase. When credited, it will typically reflect in your payment account within 5-10 days, depending on your card issuer's policies.
Shipping: You are responsible for the shipping costs to return your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you purchased with a free shipping promotion, you are still responsible for the necessary shipping cost.
Discounted Items: Only regular-priced items can be returned; unfortunately, discounted items cannot be returned or canceled. If you have any questions, please feel free to contact us at email@example.com."